20 Year Limited Warranty Information

Best Online Cabinets (the "Company") offers a 20-year limited warranty on kitchen cabinets, covering defects in materials and workmanship. This warranty is valid from the date of purchase and applies solely to the original purchaser in residential applications. The warranty is non-transferable and does not apply to subsequent owners or in commercial settings.

Warranty Coverage

At the Company’s discretion, we will repair or replace kitchen cabinets found to have manufacturing defects in materials or workmanship for a period of 20 years from the date of purchase. This warranty does not cover labor costs related to the removal, replacement, or installation of any defective parts.

Exclusions

The following are not covered under this warranty:
  1. Labor costs for removal, replacement, or installation of cabinets or parts.
  2. Defects resulting from improper handling, storage, installation, assembly, disassembly, or exposure to elements such as humidity, moisture, or extreme temperatures.
  3. Damage caused by misuse, intentional acts, accidents, neglect, or modifications to the product.
  4. Natural variations in wood grain, texture, and color, as well as age-related changes such as:
    1. Cracking around joints.
    2. Darkening or lightening of wood color over time.
  5. Color fading due to direct sunlight exposure.
  6. Cabinets installed in high-humidity areas or without proper climate control.

Non-Transferability

This warranty is valid only for the original purchaser and is non-transferable. It does not apply to any subsequent owners of the product.

Product Availability and Discontinuation

Please note that cabinet styles, finishes, or components may be discontinued by the manufacturer, which is beyond the Company’s control. If your cabinets or their components are no longer available, the Company will make reasonable efforts to source replacement parts. In such cases, customers may be responsible for the cost of parts and shipping.

Company’s Rights and Customer Obligations

  1. The Company reserves the right to determine the most efficient and cost-effective method for addressing warranty claims, which may not include complete replacement of cabinets or parts.
  2. The Company and its manufacturers will decide what constitutes a defect. Customers must provide pictures or other necessary information to support warranty claims.
  3. Replacement parts or cabinets may not be an exact match to the original due to natural variations and changes in product lines or finishes.

Climate Considerations

Wood is a natural material and may expand or contract slightly due to fluctuations in humidity. Cabinets installed in environments with high humidity or lacking air conditioning may experience dimensional changes. Adjustable hinges are designed to help accommodate these shifts. However, color fading from sunlight exposure is not considered a manufacturing defect and is not covered under this warranty.

Warped Doors

Cabinet doors may appear warped due to environmental conditions, improper installation, or hinge adjustments. The manufacturer requires that doors go through at least one complete heating and cooling season before replacements are considered. The Company may request door measurements or photos to verify the extent of warping before issuing a replacement.