Last updated January 01, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be within sixty (60) days of receiving the merchandise. All returned items must be in new and unused condition, with all original packaging. 

RETURN PROCESS

To return an order/item, please email customer service a written notification at support@bestonlinecabinets.com to obtain a Return Merchandise Authorization (RMA) number. The written notice must be received by Bestonlinecabinets within 20 days of receiving the products. The written notification must include a list of all the items being returned and the reason for return. Please send your return to the following address:

Bestonlinecabinets
Attn: Returns
RMA #
13701 Proctor Ave,
City of Industry, CA 91746
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail/ship your return.

REFUNDS

After receiving your return and inspecting the condition of your item/order, we will process your return or exchange. Please allow at least thirty (30) days from receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Pre-Assembled cabinets
  • Traditional vanities
  • Thermofoil items
  • Special order items (All doors or parts that require opening boxes)
  • Items not in their original packaging and condition.
  • Clearance items
  • Made to order styles: High Gloss White, High Gloss Grey, Super Matte White, Super Matte Black and all the semi custom made series
  • Sample Doors

For defective or damaged products, please check the replacement policy HERE.

Please Note

  • A 25% restocking fee will be charged for all returns.

ORDER CANCELLATION POLICY

Orders may be canceled by written notice via email within forty-eight (48) hours of the order being placed without any penalty or cost to you. Once the written notification is submitted, if you do not receive a confirmation from bestonlinecabinets.com within 24 hours, you must contact us again to receive confirmation. Due to our strict timeline of striving to ship out RTA orders within 2 to 3 business or pre-assembled orders within 3 to 5 business days of being placed, cancellations after forty-eight (48) hours are treated as normal returns *see return policy*. This also applies if you currently have an order and a new sale begins. You can cancel the existing order and place the same order with the new sale, but the forty-eight (48) hour cancellation policy will apply.

Please Note

  • Any cancellations beyond the forty-eight (48) hours are strictly subject to a 25% restocking fee.
  • This policy will not apply for our Black Friday sale. Any and all orders canceled up to forty-eight (48) hours prior to the Black Friday sale will automatically be subject to the 25% restocking fee.

QUESTIONS

If you have any questions concerning our return policy and cancellation policy, please contact us at:
(626) 614-8975
support@bestonlinecabinets.com