General Policy
Merchandise may be returned ONLY if it is in its’ original packaging and condition within 30 days of receiving the merchandise. Before you can return the items to us, you must send written notification to us and obtain a Return Merchandise Authorization number. The written notice must be received by Bestonlinecabinets.com within 20 days of receiving the products. The written notification must include a list of all the items being returned and the reason for return. All shipping and handling costs are NOT refundable or returnable. You will be responsible for all shipping costs associated with shipping the returned merchandise back to us. All returns are subject to a 25% restocking fee. Once we receive the returned items, we will issue you a refund within 30 days.
Exceptions
All pre-assembled cabinets, modern vanities, thermofoil items, sample doors, special order items, clearance items, items not in its’ original packaging and condition CANNOT be returned. All doors or parts that require opening boxes are considered special order items.
Order Cancellation Policy
Orders may be canceled by written notice via email within 48 hours of the order being placed without any penalty or cost to you. Once the written notification is submitted, if you do not receive a confirmation from bestonlinecabinets.com within 48 hours, you must contact us again to receive confirmation. Due to our strict timeline of striving to ship out RTA orders within 3-5 business or pre-assembled orders within 5-7 business days of being placed, cancellations after 48 hours are treated as normal returns *see return policy*. This also applies if you currently have an order and a new sale begins. You can cancel the existing order and place the same order with the new sale, but the 48-hour cancellation policy will apply.
Any cancellations beyond the 24 hours are strictly subject to a 25% restocking fee!
***This policy will not apply for our Black Friday sale. Any and all orders canceled up to 48 hours prior to the Black Friday sale will automatically be subject to the 25% restocking fee.***